Services, Associations

Assisted Good Earth Cafes Limited with a customer satisfaction audit. Results were used to drive product quality improvement.

Directed a series of focus groups and workshops to assist the Eau Claire Y in service improvement.

Conducted a series of focus groups for a law firm who were exploring potential new legal service products.

Assisted the Film Industry Development Council of Alberta in identifying the opportunities and strategies necessary for growth.

Conducted a service improvement survey for Coopers & Lybrand's Calgary Office.  The survey focused on the firm's employees.

Assisted the Alberta Sports and Recreation Association for the Blind in assessing their client needs.

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